Privacy Policy

Your privacy is important to us. To better protect your privacy, we display this notice that explains our online appointments. Further, we have displayed this notice on our home page and at every point where personal information may be requested. We do not sell, rent, exchange or distribute your private information to any outside parties.

The Information We Collect

This notice applies to all information collected or submitted on the https://thepilateshouse.ca website. The extent of personal information collected at any of these pages are

• First Name
• Last Name
• Email address
• Phone number (etc.)

We use the information you provide about yourself when requesting an online appointment. We do not share this information with outside parties except to the extent necessary to complete your online appointment. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 a. Health and Physical Information:

In order to provide safe and effective Pilates instruction, we collect and store information you provide regarding your physical health. This may include:

· Injuries, surgeries, or physical limitations.

· Pregnancy status.

· Fitness goals (e.g., improving core strength, rehabilitation).

This information is used solely by your instructors to tailor class exercises to your ability and to ensure your safety during sessions. We do not share this health data with third parties for marketing or advertising purposes.

b. Account and Payment Information:

To manage your studio membership and bookings, we collect your name, email address, phone number, and payment details. Payment transactions are processed securely by Stripe; we do not store your full credit card numbers on our servers.

 We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected.

· Active Clients: If you are an active client, we retain your health history and class attendance records to ensure continuity of care across your different sessions with us.

· Inactive Accounts: If you have not booked a class or logged into your account for a period of 24 months, we will consider your account inactive. We will then delete your personally identifiable information and detailed health notes, though we may retain anonymized attendance data for internal business analysis.

  You have control over your data and can request its deletion at any time.

· In-App Deletion: You can edit or delete specific health notes (such as old injuries) directly within your profile settings under "My Profile."

· Account Deletion: To permanently delete your entire account and all associated data (including your name, email, and health history), please navigate to Account > "Close Account." This action is irreversible and will remove your access to class bookings.

· Manual Request: If you prefer, you can request data deletion by emailing us at niki.thepilateshouse@gmail.com We will verify your identity and complete the deletion within 30 days.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If you have other questions or concerns about these privacy policies, please send us an email at niki.thepilateshouse@gmail.com  No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.