Pilates Privacy Policy

Your privacy is important to us, and we prioritize client information security. To better safeguard your privacy, we display this notice which explains our online appointments. Additionally, this notice is readily available on our home page and at every point where personal information may be requested. We assure you that we do not sell, rent, exchange, or distribute your private information to any outside parties, ensuring strong data protection practices in relation to your Pilates privacy.

The Information We Collect

This notice applies to all information collected or submitted on the https://thepilateshouse.ca website. The extent of personal information collected on these pages includes:

First Name

Last Name

Email address

Phone number (etc.)

We prioritize client information security and use the information you provide about yourself when requesting an online appointment. We do not share this information with outside parties, except to the extent necessary to complete your online appointment. Additionally, we use return email addresses solely to respond to your inquiries. These addresses are not utilized for any other purpose and are not shared with outside parties, ensuring your data protection.

Furthermore, we never use or share the personally identifiable information you provide to us online in ways unrelated to those described above without offering you the opportunity to opt-out or otherwise prohibit such unrelated uses.

   a. Health and Physical Information:

In order to provide safe and effective Pilates instruction while respecting your Pilates privacy, we collect and store information regarding your physical health. This may include:

· Injuries, surgeries, or physical limitations.

· Pregnancy status.

· Fitness goals (e.g., improving core strength, rehabilitation).

This health information is used exclusively by your instructors to tailor class exercises to your ability and to ensure your safety during sessions. We do not share this health data with third parties for marketing or advertising purposes.

b. Account and Payment Information:

To manage your studio membership and bookings effectively, we collect your name, email address, phone number, and payment details. All payment transactions are processed securely through Stripe; we do not store your full credit card numbers on our servers.

We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected, prioritizing client information security and data protection.

· Active Clients: If you are an active client, we keep your health history and class attendance records to ensure continuity of care throughout your different sessions with us, respecting Pilates privacy.

· Inactive Accounts: If you have not booked a class or logged into your account for a period of 24 months, we will consider your account inactive. At that point, we will delete your personally identifiable information and detailed health notes; however, we may retain anonymized attendance data for internal business analysis while ensuring robust data protection measures.

You have control over your data, ensuring client information security, and can request its deletion at any time.  

· In-App Deletion: You can easily edit or delete specific health notes (such as old injuries) directly within your profile settings under 'My Profile,' reinforcing our commitment to data protection.  

· Account Deletion: To permanently delete your entire account and all associated data (including your name, email, and health history), please navigate to Account > 'Close Account.' This action is irreversible and will remove your access to class bookings, emphasizing Pilates privacy.  

· Manual Request: If you prefer, you can request data deletion by emailing us at niki.thepilateshouse@gmail.com. We will verify your identity and complete the deletion within 30 days.

To prevent unauthorized access and maintain data accuracy while ensuring client information security and the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures for data protection. This also helps to safeguard and secure the information we collect online, aligning with our commitment to Pilates privacy.

If you have any other questions or concerns regarding our Pilates privacy policies and client information security, please send us an email at niki.thepilateshouse@gmail.com. We want to assure you that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This commitment to data protection means that all the above categories exclude text messaging originator opt-in data and consent; thus, this information will not be shared with any third parties.